Shipping policy

Shipping Policy

Thank you for shopping with MORESM. We are happy to deliver your favourite Labubu products safely and on time. Please read our shipping policy below to understand how delivery works.

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Processing Time

All orders are processed within 1 to 3 business days after confirmation.
Orders are not shipped or delivered on weekends or public holidays.

If we receive a high number of orders, processing time may take slightly longer. In that case, we will inform you by email or WhatsApp.

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Shipping Time

After dispatch, delivery usually takes:

• Local Delivery: 2 to 5 business days

• International Delivery: 7 to 15 business days (depending on country and customs)

Delivery time can vary due to weather issues, courier delays, or customs clearance.

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Shipping Charges

Shipping charges are shown at checkout.
In some cases, we offer free delivery on special deals or limited-time promotions.

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Order Tracking

Once your order is shipped, you will receive a tracking number (if available) via email or message. You can track your order through the courier tracking page.

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Wrong Address / Incomplete Address

Please make sure your delivery address and contact number are correct.
If the address is incorrect or incomplete and the parcel returns to us, you may need to pay shipping charges again for re-delivery.

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Delays

We always try our best to deliver on time. However, delivery can sometimes be delayed due to courier issues, strikes, bad weather, or high seasonal order volume. In such cases, we request your patience.

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Damaged Parcel

If your parcel arrives damaged, please contact us within 24 hours of receiving the product with clear pictures or an unboxing video. We will support you with the best possible solution.

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Need Help?

If you have any questions about shipping, feel free to contact us anytime.
We are always here to help.

Store Name: MORESM
Email: Info@moresm.shop
WhatsApp: +447476243429